Frequently Asked Questions
What is removable wallpaper?
Please head over to our What Is Removable Wallpaper page HERE.
Tempaper removable wallpaper offers individuals the freedom to take chances with decorating, to embrace pattern, texture, and color, and to create bold and expressive interiors without worrying about long-term commitment. Our removable wallpaper can be left up as temporary or as permanently as you would like. Categorized as a do-it-yourself product, users can simply peel and stick Tempaper to any recommended surface for a fresh new look. Not limited to just walls, users can apply Tempaper to stair-risers, shelves, ceilings and more! Tempaper was designed to make an impact in your space without an effect on the environment. We are dedicated to sourcing the finest materials and are proud to say that our materials are American made and our production facilities are all located within the USA.
What tools are needed?
- Craft knife
- Cutting surface
- Ruler or straight edge
- Step stool
- Tape measure
- A friend to help! One person to help guide the paper at the top of the surface and one aligning the design repeat towards the bottom of the panel.
- Soft bath mat or towel if working from the roll. For more instructions about working from the roll click here.
How do I apply and remove removable wallpaper?
- Measure the height and width of your surface, this will determine how many panels you will need.
- Pre-cut your first Tempaper panel to the height of your surface adding 2-3 inches of excess material at the bottom.
- Be sure to align pattern with each consecutive panel prior to cutting, numbering the back of each panel as you work.
- Using a level, mark a vertical guide down the length of surface.
- Peel back 3-4 ft. of the backing.
- Begin at the top edge aligning paper with your vertical guide to ensure a straight application.
- Use a squeegee to smooth paper to surface working from the center out. Tempaper can be repositioned as needed to ensure pattern alignment and to eliminate bubbling.
- Continue in 3-4 foot increments peeling and smoothing until you reach the bottom edge of your surface.
- Repeat steps 5-8 until the surface has been fully covered.
- Trim where needed with a craft knife to complete your application.
Click here to view all of our how-to videos to help you throughout your Tempaper application process.
What is the difference between a drop match wallpaper pattern and a straight match wallpaper pattern?
A drop match pattern consists of design elements that will repeat diagonally from panel to panel. A straight match pattern consists of design elements that will repeat horizontally from panel to panel. To learn more about pattern matches click here.
Is Tempaper environmentally conscious?
Tempaper was designed to make a splash in your space, without a ripple on the environment. The adhesive and inks that we use are water-based and environmentally friendly. Tempaper’s adhesive is also FDA Approved, FDA 21 CFR and Certified Child Toy Safety.
Is Tempaper fire-rated?
Tempaper is ASTM Class A rated for flame spread and smoke-developed and meets the burn rate requirement when tested in accordance with the safety compliance testing for FMVSS no. 302 -- Flammability of Interior Materials.
How temporary is removable wallpaper?
Tempaper will stay adhered to your surface for as long as you would like. Leave it up for a day, month, or indefinitely.
Can I clean Tempaper?
Tempaper can be wiped clean with a damp cloth.
Will Tempaper fade?
No, Tempaper will not fade, however, Tempaper uses water-based inks. It is recommended that you avoid exposure to prolonged heat and/or direct light sources.
When I was installing my Tempaper project, a little bit of ink rubbed off onto my hands. Is this normal?
Please know that our inks are water-based and sourced within the U.S.A. Prints that use saturated colors could possibly rub off. Our inks are dried through a curing process using heat. We do not add any harsh or harmful topcoats to our product.
What are the recommended surfaces for Tempaper removable wallpaper?
Apply Tempaper to smooth surfaces that are in good condition and have been primed and painted with an eggshell, satin or semi-gloss paint. If you are working with a low VOC or VOC-free paint, gently wipe surface with isopropyl rubbing alcohol solution + water (1:1 ratio) and let dry. Household cleaners are not recommended as they can leave a residue behind. Tempaper may not stick to all surfaces. Test a small area to check for adhesiveness prior to applying to a full wall.
What surfaces are not recommended for Tempaper removable wallpaper?
Low Sheen Paints*
Textured surfaces (Nothing more than an orange peel texture)
*Tempaper can be applied to these paint finishes, however, paint removal could occur when product is removed.
Can tempaper be applied in a bathroom?
Yes, Tempaper can be applied in bathrooms and areas with steam and indirect moisture.
Can Tempaper be applied in a kitchen?
Tempaper® is ASTM Class A rated for flame spread and smoke developed. Tempaper meets the burn rate requirement when tested in accordance with the safety compliance testing for FMVSS no. 302 -- Flammability of Interior Materials.
Can Tempaper be applied to a brick wall?
Tempaper can be applied to many different surfaces. Tempaper may stick to a paintedbrick wall, however, it may not stick to an unpainted, textured brick.
Can Tempaper be applied to a mirror or glass?
Tempaper can be applied to a mirrored surface and will not leave any residue behind. However, it can be difficult to reposition and remove the product on this type of surface.
Can Tempaper be applied to wood paneling?
Yes, Tempaper can be applied to wood paneling that is smooth and has a lacquer finish. Tempaper may not stick to textured wood paneling. When working with unique surfaces, we suggest testing a sample first.
Can Tempaper be applied to existing wallpaper?
Tempaper can be applied to existing non-textured wallpaper. However, we cannot guarantee a clean removal. When working with unique surfaces, we suggest testing a sample first.
Can Tempaper be applied to surfaces other than a wall?
Yes! It is perfect for small DIY projects including, but definitely not limited to: dressers, stair risers, cabinets, bookshelves, ceilings, drawers, and headboards.
How can I order a sample?
Ordering a sample is simple. Select the SAMPLE option for your pattern and add to cart! Please note, custom sample orders, including Chinoiserie, will receive a $22 credit toward your custom order.
How do I know how much removable wallpaper I will need?
Use our Wallpaper Calculator to determine the square footage of your space. Tempaper is available in a variety of sizes as noted on each product page. Please watch our “How to Measure Your Wall (insert correct video title here)” video for guidance. Still unsure? You can contact us (link to contact form) and we will be happy to help.
Is lot number important when ordering wallpaper?
Yes, when you place an order for multiple rolls of the same pattern, they will always ship from the same lot number to avoid color variances. If you are ordering additional rolls for the same project at a later time, it is important that you request the same lot number. The lot number is located on our labels right below the barcode. Please ensure all rolls are from the same lot prior to opening.
Please note that each custom order, including Chinoiserie, is considered a separate lot number, as these orders are digitally printed and made to order. Although we strive to keep colors consistent, print-to-order jobs can have color variances between different runs. We suggest padding your order or ordering up.
I already placed an order, but have some questions about it. Who can I contact?
Please fill out our Contact Form and one of our sales representatives will get back you.
I provided the wrong shipping address. How do I correct this before my order ships?
Please call us at 732-920-2654 during normal business hours, 8 am – 5 pm, and reference your order number. We can adjust the address if your shipment has yet to leave our warehouse. Please note, if your shipment has already left our warehouse, a $16 surcharge will be added to your order.
How do I cancel my order?
You may cancel a non-custom order or a “by the roll” item at any time before it ships.
To cancel an order after your non-custom order has shipped but not delivered, please refer to our Returns Policy.
You may cancel a custom order at any time prior to approval of the rendering.
To cancel a custom order after approval of the rendering, but before production, you will be charged a 25% cancelation fee of your total order price.
Once your order has been placed in production, you will not be allowed to return, exchange or obtain a refund.
For questions or concerns, please contact customer service at 732-920-2654.
What is your return policy?
Products purchased through Tempaper may be returned within 30 days from your original purchase from our website, tempaper.com. Items must be returned in their original product packaging. Upon receipt of your return, Tempaper will process a credit to your credit card less a 25% re-stocking fee and return freight.
Custom orders, prints sold by the square foot, sold by the panel and final sale orders are not returnable/refundable unless there is a visible defect with the item (e.g. printing defect with the pattern).
You must follow the Tempaper return procedure below to receive a credit.
Wallpaper samples may not be returned for any reason. If you would like to return wallpaper purchased through a retailer, and not through our website, you must process the return through the store you purchased the product from.
Defective or Damaged Merchandise
Tempaper will replace merchandise due to manufacturing defects, shipping damage or shipping error within 30 days of the date of purchase. You must follow the return process below to request replacement merchandise. There is no restocking fee for defective, damaged or shipping error merchandise, and return shipping charges will be waived.
How to Return
To request a return, please email us at email@example.com to request a return authorization number. Please be sure to include the order number and reason for your return in your e-mail. Once we accept your return request, you will be issued a return authorization number and a prepaid return label will be emailed to you if your return is due to a defect or damage. Please include in your return package, a copy of your original receipt with the return authorization number noted. Please send returns to the address below:
Tempaper 381 Mantoloking Road
When we have received your merchandise in unused condition, we will issue a credit to your credit card within 10-15 business days. For questions or concerns, please contact customer service at 732-920-2654
What is your warranty policy?
Tempaper warrants that the product will be free from defects in material and workmanship when applied to a properly prepared surface in accordance with the directions provided with the product. This warranty will not apply to any product that is improperly installed, is used for purposes other than the purpose for which it were designed, that has been modified, or that has suffered any abuse, misuse, neglect or accident. Tempaper’s liability and your sole remedy for a breach of this warranty is limited to Tempaper’s choice of: (1) replacement of the defective product; or (ii) repayment of the purchase price (exclusive of shipping). Except for the warranty, TEMPAPER MAKES NO WARRANTIES, EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
Can you recommend an installer?
While we take reasonable efforts to make sure each installer listed on our site is has experience installing our products and is reputable, we act as just a source of information for you. We do not have any ownership interest in the installers. We do not perform the work of the installers. Tempaper and its affiliates are not liable or responsible for any problems relating to your relationship with an installer or for the acts or omissions of any installer, including but not limited to injury to any person or damage to property caused by an installer.
Tempaper and its affiliates make no representation or warranty of any kind with respect to the installers and do not guarantee the performance of the installers. Our “Find an Installer” feature is an information source for consumers only; Tempaper and its affiliates have in no way recommended any installer and you accept the installer information that is offered “as is”.
Choosing an installer is at your sole risk. When choosing to hire installer, you are solely responsible for determining that installer’s qualifications, including ensuring that the installer’s insurances and licenses are current and valid.
Please use caution as you normally would when selecting any contractor to do work.
How do I become a recommended installer?
Please fill out our Contact Form and one of our sales representatives will get back to you.
How do I become a Tempaper Stockist?
Simply fill out our application form and send it to our Sales Coordinator – Paul Luthman at firstname.lastname@example.org.
WHAT IS THE RETURN POLICY?
We do not accept returns for custom merchandise, except for manufacturing defects. All sales are final.
IS THERE A WARRANTY?
There is a one year limited warranty for tearing and defects, when reasonable caution has been exercised, and the care sheet has been followed.
WHAT IS YOUR VINYL MADE OF?
Our vinyl floor rugs are made with two-ply vinyl that has a latex padded backing. It is about 1/16" thick and can fit under most doorways. The material is lay flat and has a certified non-slip surface. It is non-flammable, phthalate-free, and UV-resistant for up to three years.
DO CARPET PADS NEED TO BE USED WITH THIS VINYL?
Carpet pads are not necessary, and we do not suggest using them. Your vinyl will lay flat and stay in place once unrolled on the floor.
CAN THIS VINYL BE USED ON HARDWOOD OR TILE FLOORS?
Yes, our vinyl is ideal for most flat surfaces. It will not damage or discolor hardwood floors (be sure to clean up spills that roll under it right away). When used on tile with wide grout, please be aware that furniture legs or high heel shoes may puncture the floor cloth - Use caution! We do not recommend use on carpet, gravel, or any other uneven surface.
CAN THIS VINYL PUNCTURE OR TEAR?
While our vinyl is durable, it is not indestructible. Do not drag heavy furniture across it and be careful of stiletto heels or other sharp objects. Always use felt pads under table and chair legs.
HOW SHOULD THIS VINYL BE CLEANED?
Do not use floor cleaning chemicals, scrub brushes, or vacuums on your vinyl! First, try a damp cloth with water. For stubborn jobs try diluted hand soap on a cloth or soft sponge.